Flight is a discipline shaped by collective effort, long memory, and unforgiving standards. Airlines are sustained by engineers who never meet passengers, crews who operate under constant scrutiny, planners who trade instinct for data, and…
Economic renewal rarely arrives through policy alone. While governments set direction and frameworks, recovery and long-term growth often depend on the ability of the private sector to act where systems fall short. In many economies…
Customer centricity is often misunderstood in price-sensitive markets. It is frequently reduced to discounting, promotions, or cost-cutting in the hope of retaining customers who are quick to switch for a lower price. Yet true customer…
