The vision of ideal project logistics is one of flawless coordination, where each step—from planning to delivery—falls into place with a sense of ease. In this world, every shipment is tracked with accuracy, every route optimized, and every challenge pre-emptively addressed. The ideal logistics provider does more than just deliver goods; they create a seamless experience for their clients, where every decision, no matter how small, contributes to an impeccable service. It’s a world where each logistical challenge is met with a solution that makes the entire process look effortless, reliable, and always customer-focused.
Yet, achieving this level of precision is far from simple. The reality of project logistics is often more chaotic, with disruptions, fluctuating market demands, and unpredictable challenges cropping up at every corner. Complexities such as delays, supply chain disruptions, fluctuating costs, and ever-evolving regulations present constant hurdles for logistics companies trying to achieve the perfect balance of speed, efficiency, and reliability. For many, even the most well-laid plans are often thwarted by factors beyond their control, leaving the ideal elusive and the path to success winding and difficult to navigate.
Amidst these challenges, Anne Schaeddel and Project One Logistics stand out for their clear vision and steadfast commitment to customer-first service. With nearly two decades of experience in the logistics industry, Anne founded Project One with a mission to offer more than just logistics services—she created a company built on relationships, reliability, and a focus on the individual needs of each client.
Setting New Standard in Logistics Service
Having experienced decision-making processes in previous companies that Anne did not always align with, she envisioned a business where customer satisfaction would be the top priority. This vision led to the creation of Project One Logistics, a name that reflects her commitment to placing clients first. From the outset, her goal has been to provide unparalleled customer service, ensuring that every client receives the highest level of attention and support.
Anne emphasizes that Project One Logistics sets itself apart from other logistics providers through its deep commitment to customer care. She believes that logistics is more than just a job—it’s about building strong relationships and ensuring clients feel supported at every step. The team at Project One consists of highly experienced professionals who share a passion for their work and thrive in the positive work culture they have cultivated together. Anne highlights that this environment allows her team to grow and excel, fostering seamless collaboration.
One of the key differentiators, according to Anne, is the company’s dedication to accessibility and reliability. The team is always available for their customers, even on weekends, ensuring that no concerns go unanswered. Clients trust that their shipments are in capable hands, and this level of personalized service is what truly sets Project One apart. Anne takes great pride in maintaining this customer-centric approach, which has been a cornerstone of the company’s success.
The Blueprint for Logistics Success
Anne acknowledges that one of the biggest challenges in the logistics sector is maintaining a steady cash flow, as most customers require credit. In the early days of Project One Logistics, the company operated without lines of credit and had to work strategically to establish them. By developing a detailed financial plan, Anne ensured that the business could manage its cash flow effectively, allowing for smooth operations and sustainable growth.
Another significant challenge, according to Anne, is the fast-paced nature of daily logistics operations. Finding real-time solutions to prevent supply chain disruptions is an inherent part of the industry, and she embraces this dynamic aspect of the business. Additionally, assembling the right team has been a critical yet challenging task. Anne is highly selective in hiring professionals who share the company’s mindset and commitment to its vision. This careful approach to recruitment is why Project One Logistics has been strategic in the pace of its growth.
A Culture of Service and Smart Solutions
Anne ensures that her team remains customer-focused by fostering a company culture centered on exceptional service. She emphasizes that every team member naturally prioritizes customer satisfaction, leveraging their expertise to deliver tailored logistics solutions. The company’s supportive work environment enables employees to work collaboratively and remain accessible to clients at all times.
When discussing complex projects, Anne notes that every logistics challenge requires a customized approach. After the pandemic, limited vessel space and trucking shortages posed significant obstacles. Her team navigated these difficulties by identifying alternative ports and working with carriers who had the necessary equipment to transport cargo efficiently. Thinking outside the box has been key to Project One Logistics’ success, enabling the company to find innovative solutions that others may overlook.
Anne recalls a particularly challenging situation where a shipment was unknowingly heavier than documented, causing the original truck to break down en route. To resolve the issue swiftly, her team arranged for a higher-weight capacity truck and an All-Terrain Crane to transfer the cargo roadside. Additionally, Anne and her team proactively monitor storage free times and develop precise loading plans to help clients avoid unexpected fees. Their fast action and thorough preparation ensure that extra charges are minimized—or even eliminated—throughout the logistics process.
Agile Strategies for a Shifting Global Supply Chain
Anne shared her insights into the strategies that the company employs to adapt to the global logistics landscape and meet the diverse needs of its clients. She emphasized the importance of staying on top of global changes, such as shifts in import tariffs into the US, natural disruptions like the Panama and Suez Canal incidents, and evolving regulations. Project One Logistics remains proactive by continuously monitoring these developments, seeking alternative routes, and advising customers based on their priorities, whether it’s transit time or budget, or finding a solution that balances both.
Adapting Logistics to AI, Regional Shifts, and Sustainability
Looking ahead, Anne identified three key trends shaping the future of project logistics. First, the rise of AI and digitalization, which has been adopted by many shipping lines for automation and efficiency. However, she noted that while AI is valuable for quick responses and rate calculations, it can fall short during disruptions, such as strikes or natural disasters, when human intervention becomes essential. Secondly, she highlighted the trend of regionalization, with companies increasingly shifting sourcing strategies away from high-tariff regions like China. Project One Logistics’ vast global network allows the company to seamlessly adapt to these changes in real-time. Lastly, sustainability is becoming a significant focus, particularly in regions like Europe and Canada, where regulations are evolving to require higher sustainability standards. Companies are now also required to offer more sustainable routing options, such as rail transport over trucks, when feasible.
Smart Strategies and Human-Centered Logistics
When it comes to managing risks and unexpected disruptions, Anne underscored the importance of preparedness. Project One Logistics always maintains a Plan B, working with multiple vendors to ensure that if one is unable to meet requirements, others are ready to step in. This proactive approach extends to scenario planning, where the company anticipates potential disruptions, including crises or natural disasters, and has alternative plans in place to swiftly adapt as needed.
In terms of technology, Anne highlighted its significant role in improving efficiency and customer satisfaction. From engineering and loading plans to real-time tracking of shipments, technology is essential for streamlining operations. However, she emphasized that personalized service remains at the core of Project One Logistics’ approach. While technology aids in operational efficiency, Anne and her team ensure that clients receive a tailored experience, especially for high-value cargo, fostering trust and strong relationships through direct, human communication rather than automated systems.
Building a Foundation of Trust
Anne discussed how she fosters strong relationships with both customers and vendors, a critical component for ensuring seamless project execution. She emphasized the importance of personal communication, whether through in-person meetings, team calls, or direct messaging. This level of personal connection helps build a foundation of trust, reliability, and consistency in their work. Anne believes that respect is essential in these relationships, enabling effective collaboration. When problems arise—no matter the source—Project One Logistics takes a team-oriented approach to resolve issues swiftly and efficiently, avoiding blame and focusing on solutions. This approach allows the company to maintain smooth operations and keep projects on track.
Integrity, Expertise, and Seizing Opportunity
When asked for advice for aspiring entrepreneurs looking to establish a successful logistics company, Anne stressed the importance of integrity. She advised newcomers to always keep their word and avoid overpromising. In the competitive and capital-intensive world of project logistics, trustworthiness is vital. She also highlighted that success in this field requires years of experience, deep knowledge, and strong partnerships. Anne draws inspiration from a quote by Chris Grosser: “Opportunities don’t happen; you create them.”
Expanding the Project One Roots
Looking ahead, Anne shared her long-term goals for Project One Logistics. She envisions the company becoming a leader in the US project logistics industry, expanding nationally with multiple offices across the country. Despite growth, the company will remain committed to its core value of providing tailor-made solutions for its clients. Additionally, Anne plans to continue growing the team with like-minded professionals who share her passion for project logistics. Her long-term vision is not just about expansion but about maintaining the company’s dedication to the field and its customers, ensuring that passion and excellence remain at the heart of their operations.
